Claiming for Extras
* Based on an Australian Government Rebate of %, % LHC loading, $ excess for a in .
Change your cover or compareHow to claim
Extras claims should be fast and hassle-free – here are a few ways to get the job done (for most services).
For info on services with additional requirements, eligibility criteria or guidelines (e.g. Healthy Lifestyle programs, Aids & Appliances, Orthodontia and Pharmaceuticals), receipts, limits and more, please see Claiming essentials below.
1. On the spot (HICAPS)
If your provider has a HICAPS machine, they can swipe your membership card and your claim will be processed straightaway. All you do is pay any remaining balance.
2. Online
Head to Online Member Services and hit the Submit claim button. Upload up to four photos or PDFs of your receipts – that’s four claims in one go!
3. Member app
Log in to the Teachers Health member app, take a (good quality) photo of your official receipt and submit your claim. And hey presto, it’s done!
4. Claim form
Complete a claim form, attach your receipt and submit it:
- by email: submitclaim@teachershealth.com.au
- by post: Teachers Health, GPO Box 9812, Sydney NSW 2001
- in person: at the Surry Hills or Parramatta Member Care Centre
Claiming essentials
Recognised providers
You can only claim for services from recognised Australian providers.
Receipts 101
Receipts come in many shapes and sizes. Know the dos and don’ts for successful claiming.
Additional requirements
Healthy Lifestyle and Artificial Aids & Appliances claims may require additional documentation.
See Healthy Lifestyle | See Aids & Appliances
Common questions
Two services we’re often asked about are Pharmaceuticals (medication) and Orthodontia. We have FAQs for both.
See Medication | See Orthodontia
Benefits & limits
What can you claim for via Extras cover? How much, and how often, can you claim?
When you can’t claim
Certain situations can prevent us from paying for an Extras service. Find out when this may be.