Step 8 - Claim

If you’ve followed steps 1-3, and checked in with us along the way, settling the bills should be straightforward.

• Under Access Gap Cover – any specialists involved in your treatment should submit their bills to us. If you have a known gap with anyone, you’ll be billed directly for that.
• No Access Gap Cover – you’ll need to go to Medicare first to submit a two-way claim form. Medicare will send it to us once they’ve processed it.

If you’re unsure about anything to do with billing, call us on 1300 727 538 and we’ll talk you through it. We don’t want you to have any extra stress while you recover.

You can check exactly what you’ve claimed through your hospital cover at Online Member Services. Log in, then go to Claims and benefits > Benefit statements.

It can take a couple of months after your hospital treatment for all the bills to come in and be settled, so wait until then to be sure of getting the full picture.

We hope this guide has given you some insight into hospital treatment. Best of luck with yours. We’re here if you need us.