I’ve forgotten my password – what should I do?
To reset your password, go to the member app or Online Member Services and select Reset password. Then:
1. Membership details
- Enter Membership number
- Enter Date of birth (primary member)
- Click Continue
2. Verification
A verification code will be sent to the primary member's email address.
- Select Send code
- Retrieve Code (from email)
- Enter Verification code
- Select Submit code
3. Reset password
- Enter New password
- Confirm Password
- Select Continue
- Done!
Please wait a few minutes before logging in.