Data security
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Change your cover or compareSafeguarding your information
Check for known scams and learn how we can work together to protect your personal info.
Scam alert
Updated: 5 December 2024
Fake 'health insurance giveback' email
Scammers are currently targeting health fund members via an email purportedly from the Department of Health and Aged Care. The message encourages the recipient to claim a 'Health Insurance Giveback'.
What's wrong
- The sender's email address isn't from the above government department.
- Only your health fund can issue a giveback, not the government or any other entity.
What to look for
If you receive an email with the following details, please DON’T click on any of the links.
- From: Department of Health and Aged Care
- Subject line: Claim your giveback from last year
Data collection
All private health funds are legally required to retain certain member information for a set period of time. This rule applies to data relating to current and former members of Teachers Health.
Our Privacy Policy and Privacy Notice explain what information we collect and why. They also detail the scenarios in which we’re obliged to disclose member information.
What we do
Protecting member data is a top priority. We are continually monitoring developments across the cyber security landscape to stay in-the-know.
Our team also carries out regular security testing across our website, app, Online Member Services and communications channels; to ensure they’re secure and safe to use.
What you can do
While the tech whizzes at Teachers Health HQ remain ever-vigilant, other highly effective security and fraud prevention measures are decidedly lower-tech.
Here are two ways you can help us to help you!
- Membership cards – report lost or stolen cards asap; at least within 24 hours
- Passwords – choose a strong password and reset your password at least every 6 months.
- Multifactor Authentication (MFA) – set up MFA for your online member portal login.
Know what to look for
How to recognise genuine Teachers Health communication:
SMS
Text messages will come from TeachrsHlth/THF or from our 1300 728 188, 6143985434 or 61429830992 numbers.
Emails will come from the @teachershealth.com.au or the @teachershealthcare.com.au domains. Even if the sender name looks legit, please ensure the email address matches the above format.
Cyber safety resources
Here are some trusted sources of information:
Fraud prevention
Keeping your account, and your membership card, secure are the basics. See more on how we can work together to prevent fraud.